Your
First Appointment
On
your first visit, we will begin a permanent record. A registration
form will be completed at this visit. Information required will
include past medical and surgical histories, allergies to medications,
and a complete list of your current medications with dosages.
Please bring you insurance card with you. If there
is co-pay with your insurance, it is expected at the time of your
registration.
We
know that you want to be seen at the time of appointment and we
try to avoid delays. However, if an emergency arises or if we
are delayed, we will make every effort to notify you. We ask for
you understanding.
Doctor
/Patient Relationships
The
physician-patient relationship is one of mutual understanding,
trust and respect. As your physicians we will advocate for you
as you navigate through the medical system. Together, we will
make consensus decisions about your well-being. We will make a
special effort to explain everything to you regarding your condition,
medicines, treatment options, etc. Please do not hesitate to ask
any questions that may arise during the course of your care.
Prescription
Refills
Prescription
refills, including pain medicine, will be handled Monday through
Friday 9:00 am to 4:00 pm when the Doctor is in the office and
has access to your medical records. Refills should be requested
before you supplies are exhausted.
Laboratory
and X-ray results
If
necessary your doctor may recommend lab studies or x-rays. Our
office usually receives the results in approximately five working
days. We ask that you call and inquire about your results after
one week. Because of our work routine, normal results may be given
to you by one of our staff members. You may always ask to speak
with you Doctor about the results of your tests.
Financial
Policy
Your
medical insurance is a contract between you and your insurance
company. The responsibilities of each party are clearly spelt
out in your insurance policy. However, as a courtesy to you, our
office will bill your insurance company for your medical expenses.
If you are not covered by Medicaid, Medicare or an HMO, we request
that you make alternative arrangements for payment of your medical
bill on the day that you are seen in our office. If you do not
have medical insurance, payment must be made in full at the time
of treatment, unless other arrangements have been made in advance.
For your convenience payments for medical expenses can be made
in cash, by check or credit card. If payment of your balance causes
financial difficulties please speak to our billing office regarding
alternative payment arrangements. Our billing office is open Monday
through Friday 8:30 am to 4:30 pm. Please feel free to call us
regarding questions about your bill.
Confidentiality
We
assure you that your medical records will be handled with the
strictest confidentiality. We will not give out information regarding
your condition to your employer, friends, relatives, or insurance
company without your expressed written permission.
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